Effective Date: 2 August 2026
1. Introduction
Welcome to Sage & Bloom Skincare.
These Terms & Conditions govern your use of our website, your purchase of products from us, and your relationship with Sage & Bloom Skincare.
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
Please read these Terms carefully before purchasing any products from us.
If you do not agree with these Terms, please do not use our website or place an order.
2. About Us
Sage & Bloom Skincare is an online retailer specialising in made-to-order skincare, beauty and haircare products.
For any enquiries relating to orders, products, returns or these Terms, please contact:
Email:
care@sageandbloomskincare.co.uk
Website:
https://sageandbloomskincare.co.uk
3. Definitions
In these Terms:
"We", "Us", "Our" means Sage & Bloom Skincare.
"You", "Customer" means the person purchasing products from our website.
"Products" means skincare, beauty, haircare and related products available for purchase through our website.
"Website" means sageandbloomskincare.co.uk.
"Order" means a request submitted by you to purchase products from us.
4. Eligibility to Purchase
To place an order, you confirm that:
- you are legally capable of entering into a contract;
- you are providing accurate and complete information;
- you are purchasing products for personal use unless otherwise agreed.
If you are under the applicable legal age in your country to purchase cosmetic products or enter into contracts, you must obtain permission from a parent or legal guardian.
5. Products and Product Information
We take reasonable care to ensure that all product descriptions, images, ingredients and information displayed on our website are accurate.
However:
- colours may vary slightly depending on your device display;
- packaging may occasionally differ due to supplier availability or improvements;
- product descriptions are provided for general information purposes only.
Our products are not intended to diagnose, treat, cure or prevent any medical condition.
Individual results from skincare and beauty products may vary depending on skin type, hair type, personal circumstances and product usage.
6. Made-to-Order Products
Our products are made to order after your purchase has been completed.
This allows us to provide fresh products while reducing unnecessary waste.
Because products are manufactured specifically following customer orders:
- production may begin shortly after purchase;
- cancellation requests must be made as soon as possible;
- returns are generally only accepted for damaged, faulty or incorrectly supplied products.
Please refer to our Returns & Refund Policy for further information.
7. Ingredients, Allergies and Patch Testing
Customers are responsible for reviewing product ingredients before purchase.
We recommend performing a patch test before using any new skincare or cosmetic product.
Sage & Bloom Skincare cannot accept responsibility for:
- allergic reactions;
- skin irritation caused by individual sensitivities;
- reactions caused by failure to follow product instructions;
- misuse of products.
However, this does not affect your statutory rights where a product is defective, unsafe or not as described.
If you experience an adverse reaction, discontinue use immediately and seek appropriate medical advice if required.
8. Ordering Process
When you place an order:
- You submit a request to purchase products from us.
- You will receive an order confirmation email.
- Your order will enter processing and production.
- Your products will be prepared and dispatched.
Your order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where:
- products are unavailable;
- payment cannot be authorised;
- there is an obvious pricing error;
- we suspect fraudulent activity;
- delivery restrictions apply.
If we cancel an order after payment has been taken, you will receive a full refund.
9. Pricing
All prices displayed on our website are shown in the applicable currency.
Prices may include or exclude taxes depending on:
- your location;
- applicable VAT requirements;
- checkout calculations;
- import requirements.
We reserve the right to update prices at any time, but changes will not affect orders already accepted.
10. Payment
Payment must be received in full before products are produced and dispatched.
We may use third-party payment providers to process transactions.
By submitting payment information, you confirm that:
- you are authorised to use the payment method;
- the information provided is accurate;
- sufficient funds are available.
We do not store complete payment card details.
11. Delivery and Shipping
Delivery times provided on our website are estimates only.
Delivery may be affected by:
- production times;
- courier delays;
- customs processing;
- weather conditions;
- events outside our control.
We are not responsible for delays caused by third-party delivery providers.
You are responsible for providing accurate delivery information.
12. International Orders and Import Charges
We supply customers within the United Kingdom and selected European countries.
For deliveries outside the UK, you acknowledge that additional charges may apply.
You are responsible for:
- import VAT;
- customs duties;
- customs clearance fees;
- local taxes;
- charges imposed by your country's authorities.
These charges are outside our control.
If you refuse delivery because you do not wish to pay applicable import charges, we may be unable to provide a refund where costs have already been incurred.
13. Returns and Refunds
Our Returns & Refund Policy forms part of these Terms.
Due to the nature of our made-to-order skincare and beauty products, returns are generally limited to:
- damaged products;
- faulty products;
- incorrect products supplied.
For full details, please see our Returns & Refund Policy.
Nothing in these Terms affects your statutory consumer rights.
14. Consumer Rights
Customers in the United Kingdom are protected under applicable consumer protection laws including:
- Consumer Rights Act 2015;
- Consumer Contracts Regulations 2013.
Customers within the European Union are protected under applicable EU consumer protection legislation, including:
- EU Consumer Rights Directive 2011/83/EU;
- applicable national consumer protection laws.
Where mandatory consumer rights apply, these Terms do not limit or remove those rights.
15. Cancellation Rights
Where applicable, consumers may have cancellation rights under distance selling legislation.
However, exemptions may apply for:
- sealed cosmetic products where the seal has been broken;
- products unsuitable for return due to hygiene reasons;
- made-to-order or personalised products.
Where a cancellation right applies, details will be provided in accordance with applicable law.
16. Website Use
You agree that you will not:
- misuse our website;
- attempt unauthorised access;
- introduce malicious software;
- copy website content without permission;
- interfere with website operation.
We may restrict access where misuse occurs.
17. Intellectual Property
All website content including:
- logos;
- branding;
- photographs;
- product descriptions;
- designs;
- written content;
belongs to Sage & Bloom Skincare or our licensors.
You may not reproduce, distribute or commercially exploit our content without written permission.
18. Third-Party Services
Our website may use third-party providers including:
- payment processors;
- delivery partners;
- analytics providers;
- hosting providers;
- fulfilment partners.
Use of these services may be subject to separate terms and privacy policies.
19. Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion is not permitted by law.
We are not responsible for:
- indirect losses;
- loss of business;
- loss of profits;
- loss caused by misuse of products;
- failure to follow product instructions.
Our liability for defective products remains subject to applicable consumer protection laws.
20. Events Outside Our Control
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:
- natural disasters;
- strikes;
- courier disruption;
- supplier issues;
- government restrictions;
- customs delays.
Where such events occur, we will make reasonable efforts to minimise disruption.
21. Privacy and Data Protection
Your personal information is processed in accordance with our Privacy Policy.
Our Privacy Policy explains:
- what information we collect;
- how we use your information;
- your legal rights;
- how your information is protected.
22. Cookies
Our website uses cookies and similar technologies.
For information about how we use cookies, please see our Cookie Policy.
23. Changes to These Terms
We may update these Terms from time to time.
Any changes will be published on this page with the updated effective date.
Changes will not affect orders already accepted unless required by law.
24. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer resident in another country, you may also benefit from mandatory protections provided by the laws of your country of residence.
Nothing in these Terms prevents you from exercising your legal rights.
25. Contact Information
If you have any questions about these Terms & Conditions, please contact:
Sage & Bloom Skincare
Email:
care@sageandbloomskincare.co.uk
Website:
sageandbloomskincare.co.uk