Effective Date: 2 August 2026
1. Introduction
Thank you for choosing Sage & Bloom Skincare.
At Sage & Bloom Skincare, our products are made to order and fulfilled through our production and fulfilment partners in Latvia. This approach allows us to create products specifically for each customer while reducing unnecessary waste and maintaining product freshness.
This Shipping & Delivery Policy explains:
- how your order is processed;
- where your products are shipped from;
- estimated delivery times;
- shipping costs;
- customs and import responsibilities;
- delivery-related issues.
This policy should be read alongside our:
- Terms & Conditions;
- Returns & Refund Policy;
- Privacy Policy;
- Cookie Policy.
2. Order Processing and Production Times
Because our beauty, skincare and haircare products are made to order, your order requires processing and production time before dispatch.
Once your order has been successfully placed and payment has been confirmed:
- Your order enters production.
- Your products are prepared and packaged.
- Your order is dispatched from Latvia using the selected delivery service.
Delivery estimates provided on our website begin after your order has been processed and dispatched.
Production times may vary depending on:
- product availability;
- order size;
- seasonal demand;
- fulfilment volumes;
- supplier processing times.
3. Dispatch Location
All Sage & Bloom Skincare products are fulfilled and dispatched from Latvia.
As Latvia is part of the European Union, deliveries within EU member states are generally transported within the EU single market without customs import procedures.
For deliveries outside the EU, additional customs procedures, taxes or import charges may apply.
4. Delivery Destinations
Sage & Bloom Skincare currently ships to selected countries including:
- United Kingdom;
- United States;
- European Union member states;
- selected international destinations.
Available shipping options and prices are calculated at checkout based on:
- delivery country;
- parcel weight;
- available delivery services.
5. Shipping Costs
Shipping costs are calculated according to the total weight of your order.
The final shipping charge will be displayed during checkout before payment is completed.
Shipping prices may vary depending on:
- destination country;
- parcel weight;
- standard or express shipping availability.
6. European Union Deliveries
Orders shipped to EU member states are dispatched from Latvia.
Because Latvia is within the European Union:
- customers within EU countries generally do not pay customs import duties;
- additional customs clearance is not normally required;
- delivery times vary depending on destination.
Customers remain responsible for any local taxes or charges that may apply under their country's regulations.
7. United Kingdom Deliveries
Orders delivered to the United Kingdom are shipped from Latvia.
Delivery estimates:
Standard Shipping
Estimated delivery:
4–7 working days
Express Shipping
Estimated delivery:
1 working day
Shipping costs are calculated based on parcel weight.
Customers are responsible for any import-related charges that may apply, including:
- import VAT where applicable;
- customs handling fees;
- courier administration charges.
Any such charges are determined by UK customs authorities and are outside the control of Sage & Bloom Skincare.
8. United States Deliveries
Orders delivered to the United States are shipped from Latvia.
Standard Shipping
Estimated delivery:
2–5 working days
Shipping costs are calculated based on parcel weight.
Customers may be responsible for any customs duties, taxes or import charges applied by US authorities.
9. International Deliveries
For countries outside the European Union, delivery times and charges vary depending on destination.
Customers should be aware that:
- customs inspections may delay delivery;
- import taxes may apply;
- customs duties may apply;
- local delivery charges may apply.
These costs are the responsibility of the customer unless otherwise stated.
10. Customs, Duties and Import Taxes
For deliveries outside the European Union, customers are responsible for any customs charges imposed by their country.
This may include:
- import VAT;
- customs duties;
- brokerage fees;
- courier handling charges;
- local taxes.
Sage & Bloom Skincare does not control these charges and cannot predict the amount payable.
If a customer refuses to pay required customs charges and the parcel is returned, any refund issued may be reduced by:
- original shipping costs;
- return shipping costs;
- customs processing charges;
- other costs incurred.
11. Delivery Estimates
Delivery times are estimates only.
While we work with reliable fulfilment and courier partners, delays may occur due to:
- customs processing;
- courier delays;
- adverse weather;
- public holidays;
- peak shopping periods;
- incorrect delivery information;
- circumstances outside our reasonable control.
A delay does not automatically entitle a customer to a refund.
12. Tracking Information
Where tracking is available, tracking details will be provided once your order has been dispatched.
Customers should ensure that their email address and contact information are correct when placing an order.
13. Incorrect Delivery Information
Customers are responsible for ensuring that delivery details supplied during checkout are accurate.
This includes:
- full name;
- delivery address;
- postcode/ZIP code;
- contact information.
Sage & Bloom Skincare cannot accept responsibility for delivery failures caused by incorrect information provided by the customer.
Additional shipping charges may apply if an order needs to be redirected or resent.
14. Lost or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us:
Email:
care@sageandbloomskincare.co.uk
We will investigate the matter with our fulfilment and delivery partners.
Customers may be required to provide:
- order number;
- delivery details;
- confirmation of address;
- any requested information required for investigation.
15. Damaged Deliveries
If your order arrives damaged, please contact us within 14 days of delivery.
Please provide:
- order number;
- photographs of the damaged product;
- photographs of the packaging;
- details of the issue.
We will review your claim and provide an appropriate resolution in accordance with our Returns & Refund Policy.
16. Contact Information
If you have any questions regarding shipping or delivery, please contact:
Sage & Bloom Skincare
Email:
care@sageandbloomskincare.co.uk
Website:
sageandbloomskincare.co.uk